Return and Refund Policy

At ONLINE STUDENT SEVA, we strive to provide high-quality study materials and PDFs that meet the needs of our students. However, we understand that there may be instances where a return or refund is necessary. Please review our return and refund policy carefully to understand how we handle such situations.

Eligibility for Refunds

1. Defective or Incorrect Product

If the study material or PDF you receive is defective, corrupted, or different from what was described, you are eligible for a full refund or exchange. You must notify us within 7 days of purchase by contacting our support team with proof of the issue.

2. Non-Delivery of the Product

If you do not receive the product due to issues with delivery (e.g., incorrect email address provided or technical errors), please contact us within 7 days of the purchase date to resolve the issue. We will either resend the product or provide a full refund if the issue cannot be resolved.

3. Duplicate Purchase

If you accidentally purchase the same product twice, please contact us immediately. Upon verification, we will issue a full refund for the duplicate purchase.

Non-Refundable Situations

Please note that we do not offer refunds in the following situations:

• Change of Mind: Refunds are not provided if you change your mind about a purchase after downloading or accessing the digital product.
• Incompatibility: Refunds will not be issued for issues related to compatibility with your devices unless specified in the product description that it is supported.
• Misuse of Product: No refunds will be issued if the product is found to have been used in violation of our terms and conditions.

How to Request a Refund

Contact Us

Email us at [email protected] with your order details, a description of the issue, and any relevant screenshots or documentation.

Verification

Our support team will review your request and may ask for additional information or proof of the issue.

Resolution

If your refund request meets our eligibility criteria, we will process the refund within 7-10 business days. The refund will be credited back to the original payment method used for the purchase.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact us:
Phone: 078800 35336
Email: [email protected]